Tech resources at IU

We live in an almost entirely tech dependent world--like seriously! I can almost guarantee you that 90% of the people in your dorm won't even go to the bathroom without bringing their phone along, and it's just down the hall! But with more technology comes more problems and more issues to fix. Even though you have six different devices that you love and cherish, you don't have to be super tech savvy. You might not know how to fix every issue on your devices, so where can you find help?

Thank goodness, Indiana University understands how glued to our new laptops we are. They offer tons of resources to help you out in your time of desperation. No matter what the issue--trying to properly work Excel or figuring out why your computer keeps blinking blue lines--there's a resource for you to figure it out.

Knowledge Base

Aka "the KB", the knowledge base is essential for answering all of your technology related questions. This is the first place I go if I want to try and figure something out on my own. It is filled with tons of articles all for helping students, faculty and staff solve their issues. You can visit this website to search for your problem and a solution.

Support Center

If your issue is a little too complicated for you to figure out on your own, you can try asking the support desk in the Well's Library Learning Commons or the Indiana Memorial Union in Room M089 (past the bowling alley). Students who work for Technology Center Consulting (TCC) will be there to help, as well as the super techy support staff who have all the knowledge!! Usually if I can't figure something out on my own then I'll just bring in my laptop or phone. But what if you need help on something you can't bring in?

Make an appointment!

This is something that a lot of students are unaware of--but you can call the support center to make an appointment. They will stop by your dorm or on campus apartment and give you assistance at your place. This is perfect if you need help connecting your internet or figuring out what's wrong with your PlayStation. Call this number for assistance: (812) 855-6789. 

Live Chat

Okay, so what do you do when you can't figure it out on your own AND you can't get in to the library to have someone take a look? Well, try using the live chat! Live chat--think old school yahoo chat--will hook you up with someone who can give you some over the web assistance. It's been a lifesaver for me when I need help right away. Oh, and you want to know the best part? They can take control of your computer and do it for you. After giving permission they might be able to just mess around with your computer and fix it themselves, and all this is done while you're laying in bed with your laptop. It's pretty cool.

IT Training

Soooo, now you tell me you don't have an issue, but you just want to learn something super handy. Well IU has resources for that too. IT Training is located in Bloomington and IUPUI. You can take instructor led classes at either of these locations or online! Or if you want to study on your own, they have some amazing materials for students, faculty and staff to download and work with. Whether you're learning how to code or want to learn the basics of computing they've got classes for you.

Read more about them on Laura's post here.

About The Author
Danyell BaileyInformatics 2016 // Social Media Marketing Consultant // MTCIU Vice President // Brainscape Ambassador // Blogger

Danyell is a senior Informatics major at Indiana University. She works for UITS in the IT Training Department as a Social Media Consultant. She is also involved as a Social Media Ambassador for IU, President of the Marketing Technology Club, a Brainscape Ambassador, and an all-around blogger.

In her free time she enjoy writing for blogs. Besides WeAreIU, she has been featured in IT Training Tips Blog, The New Blak Blog, and of course, her personal blog (http://www.danyellbailey.com). In her spare time, she loves to read, walk her dogs, and design.

To find out even more check out her LinkedIn > http://www.linkedin.com/in/danyellbailey